Quality is not new, but it was not a competitive weapon until Japan’s business success after World War II. To compete with Japan’s economic success in the world market, Western organizations started to find and adapt various QM improvement techniques for success. I’m sure most of you all know what quality improvement means. It is a systematic approach to identify and address the opportunities. The core principle behind quality improvement is that there is a room for improvement always exists in an organization. It can be at business level. It can be at system level. It can be at process level. It can be even at the people level.
Many theorists contributed to the philosophies and methods which helped to identify tools and process for quality improvement. One can’t easily find out the complete list of scholars whose contributions have helped us to develop the underlying principles of quality improvement. Our main objective is to list the names of the major contributors and their contributions. I would think that the below mentioned Scholars contribution significantly helped for Quality improvement.
Frank Gilbreth – His theory called “Motion Study” which describes the improvement of work methods which is one of the key principles for quality improvement.Henry Ford – I am sure most of you all know Henry Ford. He was a famous industrialist and the founder of Ford Motor Company. His concept of “Short cycle time” which was later emerged the underlying principles of Lean management and Just in Time (JIT) production.